Process stuck? Terminate remotely!

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I recently worked with a client that must have forgotten to give a sacrifice to the computer gods before coming to work. This oversight set in motion a series of unfortunate events that led to a failure of access for a database due to a stuck process. I discovered that the combination of issues which included; service loss, virtual machine console loss and remote desktop loss, made attempts to access the server and it’s application occupants futile. To make matters worse there were critical deadlines for the users of the database and users for other files on the server. The file access was not effected, so a restart of the server was out of the question. Continue reading “Process stuck? Terminate remotely!”